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Macy’s Mattress Reviews (2026)

Macy’s carries a wide mix of mattress brands, so we narrowed this review to four Macy’s‑exclusive Hotel Collection by Shifman closeout models: Madeleine, Helena, Sophia, and Anastasia. In our hands-on testing, we scored each one for support, pressure relief, cooling, motion isolation, responsiveness, edge support, and durability. Across the lineup, edges felt consistently sturdy and the two‑sided builds held their shape; the main difference is feel, from ultra‑firm to ultra‑plush.

Product Overview

Mattress Overall Score Pros Cons Ideal For Price
Hotel Collection by Shifman Madeleine 13" Luxury Ultra Firm 4.2 Very stable feel; strong edge; easy to move on Limited cushioning for side sleeping Back/stomach sleepers; people who dislike sink $3,597
Hotel Collection by Shifman Helena 13" Cushion Firm 4.1 Balanced support; dependable edge Not the quietest for light sleepers Combo sleepers; couples who want firmness without “board-like” feel $2,297
Hotel Collection by Shifman Sophia 15" Plush Pillowtop 3.9 Best pressure relief of the lower-priced pair; comfortable for side starts Plush top can feel less steady for heavier stomach sleeping Side-leaning combo sleepers; partners sensitive to pressure points $2,897
Hotel Collection by Shifman Anastasia 15" Luxury Ultra Plush Box Top 4.3 Deepest cushion; buoyant turn-over feel; strong edge Can feel too plush for strict stomach sleeping Side sleepers who still want bounce; couples wanting a plusher surface $4,997

Testing Team Takeaways

The biggest separator was firmness and surface give. Madeleine stayed the flattest for my lower back, and Marcus Reed preferred it on nights he wanted zero “hammocking.” Helena hit the most livable middle ground, especially for mixed back/side sleep.

Sophia had the easiest “wind-down” feel for side starts, though Marcus noticed more hip dip during a brief stomach‑sleep check. Anastasia delivered the most cushioned feel without turning sluggish, and Dr. Adrian Walker kept coming back to one point: the softer you go, the more you should pay attention to whether your hips stay level overnight.

Macy’s Mattress Comparison Chart

Comparison item Madeleine 13" Luxury Ultra Firm Helena 13" Cushion Firm Sophia 15" Plush Pillowtop Anastasia 15" Luxury Ultra Plush Box Top
Mattress type Innerspring Innerspring Innerspring Innerspring
Top style Tight top Tight top Pillow top Tight top
Height 13" 13" 15" 15"
Flippable Yes Yes Yes Yes
Coil count 713 360 360 713
Notable comfort materials Cotton; high-density foam; New Zealand wool Cotton; high-density foam; Mirafil fiber Cotton; high-density foam; Mirafil fiber Cotton; latex; New Zealand wool
Edge design Foam encasement Foam encasement Foam encasement Foam encasement
Available sizes Twin, Twin XL, Queen, King, California King Twin, Full, Queen, King, California King Twin XL, Queen, King, California King Twin, Queen, King, California King
Cooling in our testing Best of the set Solid, steady Decent, but plusher top holds more warmth Strong for a plush feel
Support in our testing Best for strict alignment Balanced Softer, less “locked in” Supportive but plush
Motion isolation in our testing Moderate Moderate Better than expected Moderate
Responsiveness in our testing Fast Quick Slower Quick, buoyant

How We Tested It

We rotated each mattress through repeated nights and daytime use—back/side transitions, short stomach‑nap checks, and edge sitting during morning routines. Marcus Reed tracked heat buildup and hip support, while Jenna Brooks and Ethan Cole focused on motion transfer during shared sleep and frequent repositioning. We scored Support, Cooling, Pressure Relief, Motion Isolation, Responsiveness, Edge Support, and Durability on a 5‑point scale based on what we consistently felt over time.

Macy’s Mattress: Our Testing Experience

Hotel Collection by Shifman Madeleine 13" Luxury Ultra Firm

Our Testing Experience

Macy’s Mattress Hotel Collection by Shifman Madeleine 13" Luxury Ultra Firm Mattress

Madeleine felt immediately level—no dip, just a firm surface that kept my hips from drifting. Over the next couple of weeks, it stayed consistent whether I was working in bed or rolling onto my side. Marcus Reed also liked the quick pushback under his hips and noticed less heat buildup than on the plusher options.

What we liked

  • Very stable lumbar feel through a full night

  • Easy to change positions without effort

  • Edge felt secure when sitting to tie shoes

Who it is best for

  • Back sleepers who want a firm, held-up feel

  • Stomach sleepers who need hip support

  • Hot sleepers who prefer a more breathable sensation

Where it falls short

  • Side sleepers wanting deep shoulder “sink”

  • People who like a plusher, hug-in surface

Macy’s Mattress Hotel Collection by Shifman Madeleine 13" Luxury Ultra Firm Mattress
Macy’s Mattress Hotel Collection by Shifman Madeleine 13" Luxury Ultra Firm Mattress

Review Score

Metric Score Remarks
Support 4.8 Kept hips level all night
Pressure Relief 3.4 Too firm for some shoulders
Cooling 4.3 Less heat buildup overnight
Motion Isolation 3.6 Movement noticeable, not sharp
Responsiveness 4.5 Quick to reposition
Edge Support 4.4 Solid sit-and-sleep edge
Durability 4.6 Two-sided build held steady
Overall Score 4.2 Best for firm, flat alignment

Hotel Collection by Shifman Helena 13" Cushion Firm

Our Testing Experience

Macy’s Mattress Hotel Collection by Shifman Helena 13" Cushion Firm Mattress

Helena was the model I reached for when I wanted “firm, but not harsh.” On my back, my lower back stayed supported; on my side, the surface flexed enough to feel comfortable without collapsing. On the edge, it stayed composed during quick sit‑downs, and it didn’t wobble much when a partner shifted nearby.

What we liked

  • Balanced firmness that works across positions

  • Solid edge behavior during daily routines

  • Less abrupt feel than the ultra-firm option

Who it is best for

  • Combination sleepers who rotate positions

  • Couples who want support without an overly rigid surface

  • People who sit on the edge often

Where it falls short

  • People who want a true plush top

  • Ultra-light sleepers who need more surface give

Macy’s Mattress Hotel Collection by Shifman Helena 13" Cushion Firm Mattress
Macy’s Mattress Hotel Collection by Shifman Helena 13" Cushion Firm Mattress

Review Score

Metric Score Remarks
Support 4.4 Supportive without feeling rigid
Pressure Relief 3.8 Enough give for side starts
Cooling 4.0 Comfortable on warmer nights
Motion Isolation 3.5 Mid-pack motion damping
Responsiveness 4.1 Easy, unstuck turning
Edge Support 4.3 Stable outer third
Durability 4.3 Consistent feel over weeks
Overall Score 4.1 Balanced pick for most people

Hotel Collection by Shifman Sophia 15" Plush Pillowtop

Our Testing Experience

Macy’s Mattress Hotel Collection by Shifman Sophia 15" Plush Pillowtop Mattress

Sophia was the “exhale” mattress. The pillowtop softened first contact and made side lounging feel easier right away. In our testing, Jenna Brooks felt fewer sharp pressure points starting on her side, while Ethan Cole liked that turning didn’t take effort. The trade‑off showed up during a stomach‑sleep check, where Marcus Reed felt more hip sink than he wanted.

What we liked

  • Best immediate comfort for side-leaning nights

  • Softer landing for shoulders and hips

  • Comfortable for couples settling in

Who it is best for

  • Side-start combination sleepers

  • People who want a plusher first feel

  • Couples who dislike a hard, rigid surface

Where it falls short

  • Heavier stomach sleepers needing firmer hip control

  • Anyone who wants a very taut, flat feel

Macy’s Mattress Hotel Collection by Shifman Sophia 15" Plush Pillowtop Mattress
Macy’s Mattress Hotel Collection by Shifman Sophia 15" Plush Pillowtop Mattress

Review Score

Metric Score Remarks
Support 3.9 More hip dip on stomach
Pressure Relief 4.4 Best shoulder/hip comfort here
Cooling 3.7 Plusher top held more warmth
Motion Isolation 3.9 Slightly better dampening
Responsiveness 3.6 Not as snappy as firmer beds
Edge Support 4.0 Usable, but compresses more
Durability 4.0 Plush top needs more upkeep
Overall Score 3.9 Comfort-first pressure relief pick

Hotel Collection by Shifman Anastasia 15" Luxury Ultra Plush Box Top

Our Testing Experience

Hotel Collection by Shifman Anastasia 15" Luxury Ultra Plush Box Top Mattress

Anastasia felt the most intentionally cushioned of the group—plush up top, but with a noticeable buoyant pushback when I shifted or rolled. It was the easiest for long reading sessions without my lower back feeling unsupported. Marcus Reed still preferred the locked‑in stability of Madeleine, but he agreed Anastasia kept him the most aligned among the plush options.

What we liked

  • Deep comfort with a more buoyant response

  • Strong edge feel even with a plusher surface

  • Easy turning for restless sleepers

Who it is best for

  • Side sleepers who still want bounce

  • Couples wanting plushness without a dead feel

  • People who lounge in bed and change positions often

Where it falls short

  • Strict stomach sleepers who need very firm hip control

  • Shoppers who want a simpler, flatter feel

Hotel Collection by Shifman Anastasia 15" Luxury Ultra Plush Box Top Mattress

Pros & Cons

Pros Cons
Plush comfort with quick rebound; strong edge; high “luxury” feel Can run too soft for stomach-dominant sleepers; premium pricing
Hotel Collection by Shifman Anastasia 15" Luxury Ultra Plush Box Top Mattress

Review Score

Metric Score Remarks
Support 4.2 Plush, but better controlled hips
Pressure Relief 4.6 Deep cushion with fewer hotspots
Cooling 4.2 Cooler than most plush beds
Motion Isolation 3.7 Movement present, more muted
Responsiveness 4.2 Buoyant, easy turning
Edge Support 4.4 Strong edge for a plush feel
Durability 4.5 Robust, two-sided stability
Overall Score 4.3 Plush comfort without sluggishness

Compare Performance Scores of These Mattresses

Mattress Overall Score Support Pressure Relief Cooling Motion Isolation Durability Responsiveness
Madeleine 13" Luxury Ultra Firm 4.2 4.8 3.4 4.3 3.6 4.6 4.5
Helena 13" Cushion Firm 4.1 4.4 3.8 4.0 3.5 4.3 4.1
Sophia 15" Plush Pillowtop 3.9 3.9 4.4 3.7 3.9 4.0 3.6
Anastasia 15" Ultra Plush Box Top 4.3 4.2 4.6 4.2 3.7 4.5 4.2

In plain terms, Anastasia was the best overall if you want plush comfort without feeling stuck, while Madeleine was the clear pick for firm, level alignment. Helena sat in the middle with few surprises, and Sophia leaned toward pressure relief but felt less steady for heavier stomach sleeping.

How to Choose the Macy’s Mattress?

Start with your main sleep position and how much “give” you like on the surface—it's the core of how to choose a mattress that feels right. Madeleine is the firm, flatter option for stronger hip control. Helena is the most balanced choice for mixed back/side nights. Sophia feels softer up top for pressure points, while Anastasia is the plush upgrade that still turns easily.

Limitations

These are premium, traditional innerspring builds with taller profiles, so they can feel physically large in smaller rooms and may take more effort to set up. Sophia and Anastasia run less friendly for stomach‑dominant sleepers who need firm hip control. Madeleine—and, to a lesser extent, Helena—can feel too unyielding if you need deeper shoulder relief on your side.

Macy’s Mattress Vs. Alternatives

Why choose these: they’re Macy’s‑exclusive, two‑sided designs with consistently strong edge structure across the lineup. If you’re cross‑shopping outside Macy’s, Saatva Classic is a common comparison in the luxury innerspring category because it offers multiple firmness options. WinkBed is another frequent cross‑shop if you want an online hybrid with several firmness choices and an easier “swap the feel” approach.

Pro Tips for Macy’s Mattress

  • Give your body about a week before judging firmness—your shoulders and hips often adjust after a few nights.

  • If it’s two‑sided, set a routine to flip it so the surface wears more evenly over time.

  • Use a base that supports the mattress edge‑to‑edge; avoid slats with wide gaps.

  • For hot sleepers, start with breathable sheets and lighter bedding before blaming the mattress.

  • For couples, try a simple motion check: one person turns normally while the other rests a hand on the surface.

  • If you wake with low‑back tightness, reassess hip height: too soft can drop the hips; too firm can feel braced.

  • Track comfort after longer periods in bed (reading, laptop time), not only the first 10 minutes.

FAQs

Q: Which Macy’s mattress felt firmest in our testing?

A: Madeleine was the most level and resistant to hip sink.

Q: Which one helped most with pressure points?

A: Anastasia and Sophia felt best for shoulders and hips in our testing.

Q: Which is best for restless couples?

A: Helena stayed stable, while Anastasia balanced plush comfort with easier turning.

Q: Do the plush models feel “stuck”?

A: Sophia felt slower than the others; Anastasia stayed more buoyant when turning.

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Our Testing Team

Chris Miller

Lead Tester

Chris oversees the full testing pipeline for mattresses, sofas, and other home products. He coordinates the team, designs scoring frameworks, and lives with every product long enough to feel real strengths and weaknesses. His combination-sleeping and mixed lounging habits keep him focused on long-term comfort and support.

Marcus Reed

Heavyweight Sofa & Mattress Tester

Marcus brings a heavier build and heat-sensitive profile into every test. He pushes deep cushions, edges, and frames harder than most users. His feedback highlights whether a design holds up under load, runs hot, or collapses into a hammock-like slump during long gaming or streaming sessions.

Carlos Alvarez

Posture & Work-From-Home Specialist

Carlos spends long hours working from sofas and beds with a laptop. He tracks how mid-back, neck, and lumbar regions respond to different setups. His notes reveal whether a product keeps posture neutral during extended sitting or lying, and whether small adjustments still feel stable and controlled.

Mia Chen

Petite Side-Sleeper & Lounger

Mia tests how mattresses and sofas treat a smaller frame during side sleeping and curled-up lounging. She feels pressure and seat-depth problems very quickly. Her feedback exposes designs that swallow shorter users, leave feet dangling, or create sharp pressure points at shoulders, hips, and knees.

Jenna Brooks

Couple Comfort & Motion Tester

Jenna evaluates how well sofas and mattresses handle real shared use with a partner. She tracks motion transfer, usable width, and edge comfort when two adults spread out. Her comments highlight whether a product supports relaxed couple lounging, easy repositioning, and quiet nights without constant disturbance.

Jamal Davis

Tall, Active-Body Tester

Jamal brings a tall, athletic frame and post-workout soreness into the lab. He checks seat depth, leg support, and surface responsiveness on every product. His notes show whether cushions bounce back, frames feel solid under long legs, and sleep surfaces support joints during recovery stretches and naps.

Ethan Cole

Restless Lounger & Partner Tester

Ethan acts as the moving partner in many couple-focused tests. He shifts positions frequently and pays attention to how easily a surface lets him turn, slide, or return after short breaks. His feedback exposes cushions that feel too squishy, too sticky, or poorly shaped for real-world lounging patterns.