Macy’s carries a wide mix of mattress brands, so we narrowed this review to four Macy’s‑exclusive Hotel Collection by Shifman closeout models: Madeleine, Helena, Sophia, and Anastasia. In our hands-on testing, we scored each one for support, pressure relief, cooling, motion isolation, responsiveness, edge support, and durability. Across the lineup, edges felt consistently sturdy and the two‑sided builds held their shape; the main difference is feel, from ultra‑firm to ultra‑plush.
Table of Contents
Product Overview
| Mattress | Overall Score | Pros | Cons | Ideal For | Price |
|---|---|---|---|---|---|
| Hotel Collection by Shifman Madeleine 13" Luxury Ultra Firm | 4.2 | Very stable feel; strong edge; easy to move on | Limited cushioning for side sleeping | Back/stomach sleepers; people who dislike sink | $3,597 |
| Hotel Collection by Shifman Helena 13" Cushion Firm | 4.1 | Balanced support; dependable edge | Not the quietest for light sleepers | Combo sleepers; couples who want firmness without “board-like” feel | $2,297 |
| Hotel Collection by Shifman Sophia 15" Plush Pillowtop | 3.9 | Best pressure relief of the lower-priced pair; comfortable for side starts | Plush top can feel less steady for heavier stomach sleeping | Side-leaning combo sleepers; partners sensitive to pressure points | $2,897 |
| Hotel Collection by Shifman Anastasia 15" Luxury Ultra Plush Box Top | 4.3 | Deepest cushion; buoyant turn-over feel; strong edge | Can feel too plush for strict stomach sleeping | Side sleepers who still want bounce; couples wanting a plusher surface | $4,997 |
Testing Team Takeaways
The biggest separator was firmness and surface give. Madeleine stayed the flattest for my lower back, and Marcus Reed preferred it on nights he wanted zero “hammocking.” Helena hit the most livable middle ground, especially for mixed back/side sleep.
Sophia had the easiest “wind-down” feel for side starts, though Marcus noticed more hip dip during a brief stomach‑sleep check. Anastasia delivered the most cushioned feel without turning sluggish, and Dr. Adrian Walker kept coming back to one point: the softer you go, the more you should pay attention to whether your hips stay level overnight.
Macy’s Mattress Comparison Chart
| Comparison item | Madeleine 13" Luxury Ultra Firm | Helena 13" Cushion Firm | Sophia 15" Plush Pillowtop | Anastasia 15" Luxury Ultra Plush Box Top |
|---|---|---|---|---|
| Mattress type | Innerspring | Innerspring | Innerspring | Innerspring |
| Top style | Tight top | Tight top | Pillow top | Tight top |
| Height | 13" | 13" | 15" | 15" |
| Flippable | Yes | Yes | Yes | Yes |
| Coil count | 713 | 360 | 360 | 713 |
| Notable comfort materials | Cotton; high-density foam; New Zealand wool | Cotton; high-density foam; Mirafil fiber | Cotton; high-density foam; Mirafil fiber | Cotton; latex; New Zealand wool |
| Edge design | Foam encasement | Foam encasement | Foam encasement | Foam encasement |
| Available sizes | Twin, Twin XL, Queen, King, California King | Twin, Full, Queen, King, California King | Twin XL, Queen, King, California King | Twin, Queen, King, California King |
| Cooling in our testing | Best of the set | Solid, steady | Decent, but plusher top holds more warmth | Strong for a plush feel |
| Support in our testing | Best for strict alignment | Balanced | Softer, less “locked in” | Supportive but plush |
| Motion isolation in our testing | Moderate | Moderate | Better than expected | Moderate |
| Responsiveness in our testing | Fast | Quick | Slower | Quick, buoyant |
How We Tested It
We rotated each mattress through repeated nights and daytime use—back/side transitions, short stomach‑nap checks, and edge sitting during morning routines. Marcus Reed tracked heat buildup and hip support, while Jenna Brooks and Ethan Cole focused on motion transfer during shared sleep and frequent repositioning. We scored Support, Cooling, Pressure Relief, Motion Isolation, Responsiveness, Edge Support, and Durability on a 5‑point scale based on what we consistently felt over time.
Macy’s Mattress: Our Testing Experience
Hotel Collection by Shifman Madeleine 13" Luxury Ultra Firm
Our Testing Experience

Madeleine felt immediately level—no dip, just a firm surface that kept my hips from drifting. Over the next couple of weeks, it stayed consistent whether I was working in bed or rolling onto my side. Marcus Reed also liked the quick pushback under his hips and noticed less heat buildup than on the plusher options.
What we liked
-
Very stable lumbar feel through a full night
-
Easy to change positions without effort
-
Edge felt secure when sitting to tie shoes
Who it is best for
-
Back sleepers who want a firm, held-up feel
-
Stomach sleepers who need hip support
-
Hot sleepers who prefer a more breathable sensation
Where it falls short
-
Side sleepers wanting deep shoulder “sink”
-
People who like a plusher, hug-in surface


Review Score
| Metric | Score | Remarks |
|---|---|---|
| Support | 4.8 | Kept hips level all night |
| Pressure Relief | 3.4 | Too firm for some shoulders |
| Cooling | 4.3 | Less heat buildup overnight |
| Motion Isolation | 3.6 | Movement noticeable, not sharp |
| Responsiveness | 4.5 | Quick to reposition |
| Edge Support | 4.4 | Solid sit-and-sleep edge |
| Durability | 4.6 | Two-sided build held steady |
| Overall Score | 4.2 | Best for firm, flat alignment |
Hotel Collection by Shifman Helena 13" Cushion Firm
Our Testing Experience

Helena was the model I reached for when I wanted “firm, but not harsh.” On my back, my lower back stayed supported; on my side, the surface flexed enough to feel comfortable without collapsing. On the edge, it stayed composed during quick sit‑downs, and it didn’t wobble much when a partner shifted nearby.
What we liked
-
Balanced firmness that works across positions
-
Solid edge behavior during daily routines
-
Less abrupt feel than the ultra-firm option
Who it is best for
-
Combination sleepers who rotate positions
-
Couples who want support without an overly rigid surface
-
People who sit on the edge often
Where it falls short
-
People who want a true plush top
-
Ultra-light sleepers who need more surface give


Review Score
| Metric | Score | Remarks |
|---|---|---|
| Support | 4.4 | Supportive without feeling rigid |
| Pressure Relief | 3.8 | Enough give for side starts |
| Cooling | 4.0 | Comfortable on warmer nights |
| Motion Isolation | 3.5 | Mid-pack motion damping |
| Responsiveness | 4.1 | Easy, unstuck turning |
| Edge Support | 4.3 | Stable outer third |
| Durability | 4.3 | Consistent feel over weeks |
| Overall Score | 4.1 | Balanced pick for most people |
Hotel Collection by Shifman Sophia 15" Plush Pillowtop
Our Testing Experience

Sophia was the “exhale” mattress. The pillowtop softened first contact and made side lounging feel easier right away. In our testing, Jenna Brooks felt fewer sharp pressure points starting on her side, while Ethan Cole liked that turning didn’t take effort. The trade‑off showed up during a stomach‑sleep check, where Marcus Reed felt more hip sink than he wanted.
What we liked
-
Best immediate comfort for side-leaning nights
-
Softer landing for shoulders and hips
-
Comfortable for couples settling in
Who it is best for
-
Side-start combination sleepers
-
People who want a plusher first feel
-
Couples who dislike a hard, rigid surface
Where it falls short
-
Heavier stomach sleepers needing firmer hip control
-
Anyone who wants a very taut, flat feel


Review Score
| Metric | Score | Remarks |
|---|---|---|
| Support | 3.9 | More hip dip on stomach |
| Pressure Relief | 4.4 | Best shoulder/hip comfort here |
| Cooling | 3.7 | Plusher top held more warmth |
| Motion Isolation | 3.9 | Slightly better dampening |
| Responsiveness | 3.6 | Not as snappy as firmer beds |
| Edge Support | 4.0 | Usable, but compresses more |
| Durability | 4.0 | Plush top needs more upkeep |
| Overall Score | 3.9 | Comfort-first pressure relief pick |
Hotel Collection by Shifman Anastasia 15" Luxury Ultra Plush Box Top
Our Testing Experience

Anastasia felt the most intentionally cushioned of the group—plush up top, but with a noticeable buoyant pushback when I shifted or rolled. It was the easiest for long reading sessions without my lower back feeling unsupported. Marcus Reed still preferred the locked‑in stability of Madeleine, but he agreed Anastasia kept him the most aligned among the plush options.
What we liked
-
Deep comfort with a more buoyant response
-
Strong edge feel even with a plusher surface
-
Easy turning for restless sleepers
Who it is best for
-
Side sleepers who still want bounce
-
Couples wanting plushness without a dead feel
-
People who lounge in bed and change positions often
Where it falls short
-
Strict stomach sleepers who need very firm hip control
-
Shoppers who want a simpler, flatter feel

Pros & Cons
| Pros | Cons |
|---|---|
| Plush comfort with quick rebound; strong edge; high “luxury” feel | Can run too soft for stomach-dominant sleepers; premium pricing |
Review Score
| Metric | Score | Remarks |
|---|---|---|
| Support | 4.2 | Plush, but better controlled hips |
| Pressure Relief | 4.6 | Deep cushion with fewer hotspots |
| Cooling | 4.2 | Cooler than most plush beds |
| Motion Isolation | 3.7 | Movement present, more muted |
| Responsiveness | 4.2 | Buoyant, easy turning |
| Edge Support | 4.4 | Strong edge for a plush feel |
| Durability | 4.5 | Robust, two-sided stability |
| Overall Score | 4.3 | Plush comfort without sluggishness |
Compare Performance Scores of These Mattresses
| Mattress | Overall Score | Support | Pressure Relief | Cooling | Motion Isolation | Durability | Responsiveness |
|---|---|---|---|---|---|---|---|
| Madeleine 13" Luxury Ultra Firm | 4.2 | 4.8 | 3.4 | 4.3 | 3.6 | 4.6 | 4.5 |
| Helena 13" Cushion Firm | 4.1 | 4.4 | 3.8 | 4.0 | 3.5 | 4.3 | 4.1 |
| Sophia 15" Plush Pillowtop | 3.9 | 3.9 | 4.4 | 3.7 | 3.9 | 4.0 | 3.6 |
| Anastasia 15" Ultra Plush Box Top | 4.3 | 4.2 | 4.6 | 4.2 | 3.7 | 4.5 | 4.2 |
In plain terms, Anastasia was the best overall if you want plush comfort without feeling stuck, while Madeleine was the clear pick for firm, level alignment. Helena sat in the middle with few surprises, and Sophia leaned toward pressure relief but felt less steady for heavier stomach sleeping.
How to Choose the Macy’s Mattress?
Start with your main sleep position and how much “give” you like on the surface—it's the core of how to choose a mattress that feels right. Madeleine is the firm, flatter option for stronger hip control. Helena is the most balanced choice for mixed back/side nights. Sophia feels softer up top for pressure points, while Anastasia is the plush upgrade that still turns easily.
Limitations
These are premium, traditional innerspring builds with taller profiles, so they can feel physically large in smaller rooms and may take more effort to set up. Sophia and Anastasia run less friendly for stomach‑dominant sleepers who need firm hip control. Madeleine—and, to a lesser extent, Helena—can feel too unyielding if you need deeper shoulder relief on your side.
Macy’s Mattress Vs. Alternatives
Why choose these: they’re Macy’s‑exclusive, two‑sided designs with consistently strong edge structure across the lineup. If you’re cross‑shopping outside Macy’s, Saatva Classic is a common comparison in the luxury innerspring category because it offers multiple firmness options. WinkBed is another frequent cross‑shop if you want an online hybrid with several firmness choices and an easier “swap the feel” approach.
Pro Tips for Macy’s Mattress
-
Give your body about a week before judging firmness—your shoulders and hips often adjust after a few nights.
-
If it’s two‑sided, set a routine to flip it so the surface wears more evenly over time.
-
Use a base that supports the mattress edge‑to‑edge; avoid slats with wide gaps.
-
For hot sleepers, start with breathable sheets and lighter bedding before blaming the mattress.
-
For couples, try a simple motion check: one person turns normally while the other rests a hand on the surface.
-
If you wake with low‑back tightness, reassess hip height: too soft can drop the hips; too firm can feel braced.
-
Track comfort after longer periods in bed (reading, laptop time), not only the first 10 minutes.
FAQs
Q: Which Macy’s mattress felt firmest in our testing?
A: Madeleine was the most level and resistant to hip sink.
Q: Which one helped most with pressure points?
A: Anastasia and Sophia felt best for shoulders and hips in our testing.
Q: Which is best for restless couples?
A: Helena stayed stable, while Anastasia balanced plush comfort with easier turning.
Q: Do the plush models feel “stuck”?
A: Sophia felt slower than the others; Anastasia stayed more buoyant when turning.